We're here whenever you need us. The emails, the questions, the just-want-to-make-sure messages — they all go to Anna and Alex, and one of us will reply.
Reach us at contact@madisonmutt.com — we aim to get back to you within one business day.
Quick answers to what we hear most often.
Orders are processed within up to 4 business days, then dispatched. After that: 4–8 business days within the US, and 8–14 business days to Canada. You'll receive a tracking link by email once your order is on its way.
A tracking link is sent to your email address once your order ships. If you haven't received it after 5 business days from your order date, just drop us a message and we'll chase it down for you.
Yes — we want you and your pet to be happy with every purchase. Full details on eligibility and how to start a return are on our Returns & Refunds page. Custom or personalised items are generally not eligible for return unless they arrive damaged or incorrect.
We're sorry to hear that. Please email us at contact@madisonmutt.com within 7 days of delivery with your order number and a photo of the issue. We'll sort it out quickly — a replacement or refund, whichever you prefer.
Yes! We ship to both the US and Canada. Please note that Canadian orders may be subject to customs duties or import fees upon delivery — these are the responsibility of the recipient. More details on our Shipping Policy page.
At checkout, enter your code in the "Discount code" field and click Apply. The discount will update your total before you complete the purchase. Only one code can be applied per order.
Support Hours
Monday to Saturday, 9:00 – 17:00
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
