Shipping Policy
At Madison Mutt, we approach shipping with the same care and attention we give to our products. Each order is prepared thoughtfully to ensure it arrives in excellent condition, reflecting the standards our clients expect.
All orders are shipped from the United States and delivered across the United States and Canada.
Order Preparation
Orders are typically prepared and dispatched within up to 4 business days.
During periods of elevated demand — including holidays, seasonal peaks, and events such as Black Friday — preparation times may be slightly extended. This allows us to maintain our quality standards and ensure each order is carefully handled before leaving our facility.
You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.
Delivery Timeframes
Estimated delivery times begin once your order has been shipped:
United States: 4 to 8 business days
Canada: 8 to 14 business days
These timeframes are estimates and may vary depending on location, carrier operations, and seasonal demand.
Shipping to Canada
Orders shipped to Canada may be subject to customs duties, taxes, or import fees, depending on the value of the shipment and local regulations.
These charges are determined by Canadian authorities and are the responsibility of the recipient. Madison Mutt does not control or collect these fees.
We recommend reviewing the latest guidelines from the Canada Border Services Agency (CBSA) prior to placing your order to understand any potential charges.
Tracking & Delivery
All orders include tracking. Once shipped, you will receive a tracking link via email to follow your delivery.
Please ensure that your shipping details are accurate at checkout. Madison Mutt cannot be responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information.
Delays
While we work to ensure timely delivery, occasional delays may occur due to factors outside our control, including weather conditions, customs processing, or increased carrier volume during peak periods.
We monitor shipments closely and remain available to assist should any issue arise.
Client Support
If you have any questions regarding your order or shipping status, don't hesitate to get in touch with us at contact@madisonmutt.com. Our team will be happy to assist you.
