FAQ

All orders are processed within up to 4 business days. After dispatch:

• United States: 4–8 business days
• Canada: 8–14 business days

These are estimates — occasional delays can occur due to carrier volume, weather, or customs. For full details, see our Shipping Policy.

Yes! We ship across the United States and Canada. Orders shipped to Canada are subject to Canadian customs regulations, and any applicable duties or import fees are the responsibility of the recipient. We recommend reviewing the latest guidelines from the Canada Border Services Agency (CBSA) before placing your order. See our Shipping Policy for full details.

At this time, we only ship to the United States and Canada. We hope to expand to more countries in the future — stay tuned!

Once your order ships, you'll receive a tracking link by email. If you haven't received a tracking email after 5 business days from your order date, please get in touch and we'll look into it right away.

We begin processing orders quickly, so changes and cancellations are not always possible. If you need to make a change, contact us as soon as possible at contact@madisonmutt.com and we'll do our best to help. For more details, see our Returns & Refunds page.

First, check around your delivery area and with neighbours or building management. If the package still can't be found, please contact us within 7 days of the marked delivery date and we will assist you.

We want you and your pet to be completely happy with your purchase. For full details on eligibility, conditions, and how to start a return, please visit our Returns & Refunds page.

Custom and personalised products are made especially for you, so they are generally not eligible for return unless they arrive damaged or defective. If there's an issue with your custom order, please get in touch and we'll make it right.

We're sorry to hear that! Please contact us within 7 days of delivery at contact@madisonmutt.com with your order number and a photo of the issue. We'll arrange a replacement or refund as quickly as possible. See our Returns & Refunds page for full details.

Once a return is approved, refunds are typically processed within a few business days to your original payment method. Processing times may vary depending on your bank or card provider. For more information, visit our Returns & Refunds page.

Absolutely. Pet safety is our top priority. We carefully vet all materials used in our products to ensure they are safe for dogs and cats. If you have specific questions about a product's materials or safety, don't hesitate to contact us.

Our Made in USA collection features products designed and crafted in the United States, supporting local makers and artisans. These items are held to the highest standards of quality and craftsmanship. Browse the full collection here.

Yes! We offer a range of custom options for both dogs and cats. Explore our custom products in the Custom collection. If you have a specific request, feel free to reach out and we'll see what we can do.

Each apparel product includes a size guide on its product page. We recommend measuring your pet before ordering and comparing to the size chart provided. If you're unsure between sizes, contact us and we'll guide you.

We do our best to represent colours accurately, but they may appear slightly different depending on your screen's settings and calibration. If you have questions about a specific product's colour or finish, feel free to ask us.

We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are processed securely.

Simply sign up for our newsletter at the bottom of any page on our site. Your discount code will be sent to you by email. Check your spam or promotions folder if you don't see it within a few minutes.

At checkout, you'll see a field labelled "Discount code" — enter your code there and click Apply. The discount will be reflected in your order total before you complete your purchase.

Only one discount code can be applied per order at this time.

Yes! Our Partner Program is open to creators, bloggers, small businesses, and anyone with a community of pet lovers. You earn 15% commission on every sale you refer, with monthly performance bonuses on top. There's no minimum follower count to apply. Find out everything on our Partner Program page.